Many contact centers do not have the technical resources - or in some cases - the technology and bandwidth - to implement and manage the infrastructure needed to implement web-based solutions.  To protect against data loss some centers require data stores to be located in secure, offsite facilities providing routine backup services.  Through our relationships with several professional hosting companies eCenterSoftware offers a Managed Solution alternative to our customers which provides:

• Applications hosted on shared or dedicated high performance hardware with a choice in Operating Systems, including Windows, Solaris and Linux.

• Shared or dedicated Microsoft SQL Server data solutions which control costs without sacrificing performance, availability, or scalability.

• Power outage protection provided through system-wide UPS with motor generator backup.

• Managed firewalls.

• Daily backup with offsite rotation.

• Load balancing.

• Site Management.

In many cases our Managed Solutions represent a significantly lower cost than in-house deployment while providing a much higher degree of security, availability, and data protection.